Terms

Agreement

These terms are a contract between the customer and Sebastian Sanio, who operates Aurore in Montreal, Quebec, Canada. “We” and “us” mean Sebastian Sanio. “You” means the business that creates an account.

The person who creates the account confirms that they can bind that business. Employees and other users join under the customer’s account. They are not a separate party to these terms. The customer is responsible for their use.

The product is for business use. It is not offered for personal, family, or household use.

If a signed order or a signed data processing agreement conflicts with these terms on the same point, the signed document wins for that point. The privacy policy describes personal information. These terms describe the commercial use of the service.

The service

Aurore is a web application for surveys and heatmaps, 1:1s, performance reviews, praise and feedback, time off, CSV import, and an audit log. The product runs at app.getaurore.com. This marketing site does not run the product. The interface is available in English, French, and Spanish.

We may improve the service and change how a feature works. During this beta we may add, limit, or withdraw a feature. If we withdraw a feature a paying customer is actively using, we will give reasonable notice, unless security forces a faster change.

Accounts

Start free creates the company. The person who signs up is the first admin. We email a verification code to finish signup. You will keep account information accurate, choose who is an admin, a manager, or an invitee, and keep credentials inside your company. Tell us at hello@getaurore.com if you believe an account is being used without permission.

We may refuse a signup that we cannot verify, or that breaks these terms.

Employee notice and consent

You are the controller of employee information, as the privacy policy describes. Before you put employees into Aurore, you will give them the notice your law requires, and you will have a lawful basis for each purpose. Where your law requires consent, you will obtain it. Where your law allows another basis, you may rely on that basis. We do not obtain employee consent for you.

You will not upload information you do not have a right to share. You will respond to employee requests for access, correction, or deletion. We will assist you as your processor.

You will use the anonymity controls in good faith. You will not write a survey question whose only purpose is to identify a person the product is built to hide, and you will not try to re-identify anonymous answers. Employment decisions are yours. Aurore does not hire, discipline, or dismiss anyone.

Acceptable use

You will not do any of the following, and you will not let your users do them.

• Break the law, or infringe someone’s rights, through the service.
• Probe, scan, or breach the service, or another customer’s data.
• Bypass survey anonymity, the group minimum, or the access rules on 1:1 notes and private feedback.
• Upload malware, or send enough traffic to degrade the service.
• Scrape the service, or resell it, except as access for your own workforce inside your account.
• Reverse engineer the service, except where a law forbids this limit.
• Store payment card numbers, government identity numbers, medical records, or information about children in the product.

Suspension

We may suspend an account that puts the service or other customers at risk. We will tell you when we can do so without making the risk worse. We will restore access once the problem is fixed, unless these terms let us end the account.

Customer data

You own your customer data. Customer data means the directory, survey content and responses, 1:1s, reviews, praise, feedback, time off, files you import, and the audit log of your account.

You grant us a limited right to host, copy, transmit, and display that data only to provide and secure the service, and to do what these terms and your instructions describe. The right ends when the data is deleted, except for backups that age out as the privacy policy describes.

We do not sell customer data. We do not use it to train models for other customers. We do not use it for advertising. A data processing agreement is available on request. Once you and we sign it, it governs our processing of employee data.

Fees

The price is $3 USD per employee per month. Every current module is included. There is no per-module fee.

An employee, for this price, is a person record in your account. A person you remove is not counted in a later month. How a partial month is counted, how you pay, when the invoice is issued, and which taxes are added are not settled yet. We will state those billing details in the account, or by email to the account owner, before we charge you. We will not charge you until we have done that.

Taxes are extra when they apply. Prices are in USD. If we change the price, the changes section below applies. The price on getaurore.com is the current price.

Free trial

Start free opens the account so you can try Aurore before you pay. During the trial you may use the service without a fee.

We will tell you in the account, or by email, when the trial ends and what the first charge would be. The length of the trial is part of the billing details, and we will show it before the trial ends. If you do not want to continue, close the account before any charge. Closing during the trial costs nothing.

Availability

Aurore is in beta. We do not offer a service-level agreement, an uptime percentage, or service credits.

We work to keep the service available, and we do not promise uninterrupted access. Maintenance, a failure at our host, or a security incident can take the service offline. Email support is a help channel. It is not a contractual response time.

Confidentiality

Each party will protect the other’s non-public information with reasonable care, and will use it only for these terms. Customer data is confidential information.

Information is not confidential if it is public through no fault of the receiver, if the receiver already knew it, if the receiver developed it independently, or if the receiver got it from someone else without a duty to keep it secret.

A party may disclose confidential information if the law requires it, after giving notice when the law allows notice. We may also disclose information to AWS, the subprocessor named in the privacy policy, under a duty of confidentiality, solely to host the service.

This section lasts for five years after the information is disclosed. It lasts for as long as we hold customer data, and for as long as a trade secret remains a trade secret.

Intellectual property

We own the service, the software, this website, and the Aurore name and mark. You receive a right to use the service during the account, for your own internal people operations. You do not receive a sale of the software.

You own your customer data and your own names and marks. You grant us no right to your marks except the right to show your company name inside your account. Do not copy the service, frame it, or use our mark in a way that suggests a partnership we do not have.

Feedback

If you send us a suggestion or a correction, we may use it without payment and without a duty to keep it confidential. You do not have to send feedback. Customer data is not feedback.

Warranties

The service is provided “as is” and “as available”. Except for a warranty the law does not let us exclude, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We also disclaim any warranty that the service will be error-free, or that an anonymous comment can never be inferred from its context.

Results, heatmaps, and any future AI output are information for your managers. They are not advice, and they are not a decision about a person. You are responsible for how you use them. Some laws do not allow a disclaimer. In those places, the disclaimer applies only as far as the law allows.

Liability

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost goodwill, even if advised of the possibility.

Our total liability arising out of the service, in any twelve-month period, is limited to the fees you paid us for the service in that period. If you have paid nothing, the limit is 100 USD.

These limits do not apply to a party’s fraud or wilful misconduct, to a liability the law does not allow us to limit, or to your obligation to pay fees. They do not limit a person’s privacy rights against the controller. A signed data processing agreement may set a separate cap for that processing. If it does, that cap applies to the claims the agreement covers.

Indemnity

You will defend us and indemnify us against a third-party claim that arises from your customer data, from your failure to give employees the notice or the lawful basis their law requires, from an employment decision you make, or from your misuse of the service. You will pay the damages and reasonable legal costs finally awarded, or a settlement you agree to.

We will defend you and indemnify you against a third-party claim that the unmodified service, used as these terms allow, infringes that party’s copyright, trademark, or patent. This does not cover a claim caused by customer data, by a combination with something we did not provide, or by continued use after we told you to stop and offered a non-infringing alternative. If such a claim appears, we may seek a license, change the service, or end the affected feature and refund any unused prepaid fees for it.

The party seeking indemnity gives prompt notice, lets the other party control the defense, and gives reasonable help. Neither party will settle a claim in a way that admits fault for the other, or that imposes a duty on the other, without the other’s consent. That consent will not be unreasonably withheld.

Termination and data export

You may close the account at any time in the product, or by writing to hello@getaurore.com. During the beta we may discontinue the service, or close an account, on at least 30 days’ notice by email to the account owner. We may suspend or end an account sooner if you materially breach these terms and do not fix the breach within 30 days of notice, or immediately if the account creates a serious security or legal risk.

Before the account closes, and for 30 days after, you may ask us to export customer data in a common format such as CSV. We export the records the product holds. We cannot export a link between a survey answer and a person, because the product does not keep that link. After the export window, we delete customer content as the privacy policy describes.

You still owe any fees that were already due. If we end the service for our own convenience after you have prepaid, we will refund the unused portion once billing exists. The sections on fees owed, customer data, confidentiality, intellectual property, feedback, warranties, liability, indemnity, and governing law survive the end of the account.

Governing law

The laws of Quebec, and the federal laws of Canada that apply in Quebec, govern these terms. The courts of the judicial district of Montreal have exclusive jurisdiction over a dispute arising out of them. A mandatory privacy law that gives a person a right to complain to a regulator still applies to that person.

These terms are published in English, French, and Spanish, and the three texts are meant to say the same thing. If you are a customer in Quebec and a mandatory rule requires the French text to govern, the French text governs between us. Otherwise, if two published texts differ, the English text governs.

Changes

We will post a new version on this page and change the “Last updated” date. That date is the effective date.

If a change is material and you are paying, we will email the account owner at least 30 days before it takes effect. If you do not agree, you may close the account before that date. Continued use after the effective date is acceptance of the new terms.

During the trial, and before the first charge, we may also update billing details by telling you in the account or by email before we charge you. That notice is how Start free stays free until you decide to continue.

Other terms

These terms, the privacy policy, and any signed data processing agreement or order are the whole agreement. They replace earlier discussions about the same subject.

You may not assign the account without our consent, except to a successor of your business that accepts these terms and is not a direct competitor of the service. We may assign these terms to a successor of the Aurore service. A change of operator will be noted on this page.

Nothing here creates a partnership, a joint venture, or employment. If a court holds one sentence unenforceable, the rest stays in force, and that sentence is cut back only as far as needed. A waiver must be in writing. Waiting to enforce a right is not a waiver.

Notices to us go to hello@getaurore.com. Notices to you go to the account owner’s email. Email is enough.

Neither party is liable for a delay caused by an event outside its reasonable control, including a failure of a public network or of AWS, if it gives notice and resumes as soon as it reasonably can. This does not excuse a payment that is already due. It does not excuse the notice duties in the privacy policy after a breach we know about.